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Late Deliveries
- Most packages arrive on time. Orders sometimes show up after the estimated delivery date.
- Possible reasons for late delivery include the following:
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Incorrect address or missing apartment, building, floor, or unit number.
- If you've provided us with the correct shipping address as shown in the Order Confirmation we emailed you, please check Shipping and Delivery.
- If you've provided us with the incorrect shipping address as shown in the Order Confirmation we emailed you, we will no longer be able to correct the shipping address for you.
- Please contact your local post office to make the correction. We've compiled some of the Carrier Contact Information here.
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Severe weather conditions
- Severe weather conditions such as storms, tsunamis, tornadoes, snowstorms, heat waves, and others can lead to unavoidable delivery delays. Like other companies, couriers may struggle to deliver packages during such adverse weather. You can stay informed about the weather through local news outlets. If your local post office reports inclement weather, there's a higher likelihood that your delivery may be delayed. We appreciate your understanding in this situation.
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International customs procedures
- If your parcel is stuck in your country's customs due to clearance delay, we humbly ask that you give your customs a chance to finish the clearance of your package.
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Incorrect address or missing apartment, building, floor, or unit number.
- Possible reasons for late delivery include the following:
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.